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IP Office Techs

Nationwide Sales and Service of Business Telephone Systems


IP Office IP406 V2 - The first group of 8 ports on the left is for 8 digital phones, the next 2 are for analog phones, the PCMCIA slot is for the embedded voicemail, and the last 8 for LAN/WAN connections.  On the rear are the connections for 6 expansion units.


IP400 Stackable Expansion Modules




The IP 400 series is no longer in production, but parts are still widely available. We have most parts ready to go if you have an emergency need. Call 888.530.9112 to check availability.

The IP 400 series includes the IP403, IP406, IP406V2 and the IP412.


IP Office IP406 V2

With capacity of up to 190 extensions, the Avaya IP406 V2 is a versatile and expandable control unit that leverages the full functionality of the newer IP Office features and software. Whether you choose analog, digital, or IP trunks or stations, the IP406 V2 can satisfy your communication needs.

Features and Compatibility

  • 8 LAN Ports - Eight 10/100 Mbps switched ports, Layer 2 unmanaged
  • 8 Digital Station Ports - Compatible with 2400, 4400, 5400, 6400 and 3810 wireless telephones
  • 2 Analog Station Ports - Used for connection of analog telephones and devices
  • 2 Internal Trunk Module Slots - Compatible with PRI 24 T1, PRI 48 T1, Quad BRI, and Analog Trunk Module (ATM4)
  • 1 VCM Expansion Slot - Compatible with VCM 5/10/20/30 and VCM 4/8/16/24. Maximum voice compression channels capacity of 30 channels.
  • 6 Expansion Ports - Compatible with Digital Station 16/30, Phone 8/16/30,So8, WAN3, and Analog Trunk 16
  • 1 Compact Flash Slot - For use with optional Embedded Voicemail card
  • Additional Ports - Music on-hold, DTE port, external relay switch for door entry controls, integral WAN port
  • Maximum Extensions - 190 of various types in combination. Analog only: 182. DS Only: 188. IP Only: 190.
  • PCS 08 or Higher - Hardware revision PCS 08 or higher is compatible with all releases of IP Office including all releases of 4.x



IP Office Small Office Edition


IP Office Small Office Edition

The IP Office Small Office Edition was a half rack table top design that offered a variety of models that provided different amounts of analog trunks, digital phones, and IP Sets.

This version did not sell as well as the other models and is not widely available today.  Its major drawback being expandability as the other models can add stacked expansion modules for additional phones or trunks (outside phone lines)



IP 403 shown in a stack with expansion modules for hardware such as digital phones


IP Office IP403

Expandable up to 100 phones, the IP403 was a good size for many companies.  It can only be upgraded to release 3 as there is not enough memory to go up to release 4, which offered enhanced management and monitoring tools llike System Status.

IP403 Control Unit Features and Compatibility

  • 8 LAN Ports - Eight port auto-negotiating 10/100 BaseT LAN hub ports are used for PC and server connectivity. They can also be used to connect to the optional IP400 WAN3 and IP telephones.
  • 8 Digital Station Ports - Compatible with 2400, 4400, 5400, and 6400 series digital telephones. Also compatible with 3810 wireless.
  • 2 Analog Station Ports - Used for connection of analog telephones and devices. Not suitable for out-of-building connections.
  • 2 Internal Trunk Module Slots - Compatible with PRI 24 T1, Quad BRI, and Analog Trunk Module (ATM4).
  • 1 VCM Expansion Slot - Compatible with VCM 5/10/20 and VCM 4/8/16. Maximum voice compression channels capacity of 20.
  • 3 Expansion Ports - Compatible with Digital Station 16/30, Phone 8/16/30,So8, WAN3, and Analog Trunk 16 Additional Ports - Music on-hold, DTE port, external relay switch for door entry controls, integral WAN port.
  • Maximum Extensions - 100 of various types in combination. Analog only: 92. DS Only: 98. IP Only: 100.


IP Office IP406 V1

IP Office IP406 V1

The Avaya IP406 v1 supports only IP Office Software 3.2 and prior. It can only be upgraded to release 3 as there is not enough memory to go up to release 4, which offered enhanced management and monitoring tools llike System Status.  It is therefore only used as a direct replacement for owners of other IP406 V1 systems.

IP406 V1 Features and Compatibility

  • 8 LAN Ports - Ports are half-duplex. Port 8 can be switched from MDIX standard LAN to MDI crossover operation using the UPLINK button on the control unit. Used for PC and server connectivity as well as for connecting the IP400 WAN3 and IP telephones.
  • 2 Internal Trunk Module Slots - Compatible with PRI 24 T1, Quad BRI, and Analog Trunk Module (ATM4)
  • 1 VCM Expansion Slot - Compatible with VCM 5/10/20 and VCM 4/8/16. Maximum voice compression channels capacity of 20 channels.
  • 6 Expansion Ports - Compatible with Digital Station 16/30, Phone 8/16/30,So8, WAN3, and Analog Trunk 16
  • Additional Ports - Music on-hold, DTE port, external relay switch for door entry controls, integral WAN port
  • Maximum Extensions - 180 of various types in combination. Analog only: 180. DS Only: 180. IP Only: 180.
  • Maximum Software Release - Can be upgraded to a maximium IP Office Release of 3.2


IP Office IP412 - on the front are indicator liights showing the status of the expansion ports, with the actual jacks on the rear, the expansion units are connected with a special shielded RJ45 network cable.

IP Office IP412

Having a capacity up to 360 phones. the Avaya IP412 is a versatile and expandable control unit that leverages the full functionality of the newer IP Office software, release 4.3

Whether you choose analog, digital, or IP trunks or stations, the IP412 can satisfy your communication needs.

Features and Compatibility

  • 2 Internal Trunk Module Slots - Compatible with PRI 24 T1, PRI 48 T1, Quad BRI, and Analog Trunk Module (ATM4)
  • 2 VCM Expansion Slots - Compatible with VCM 5/10/20/30 and VCM 4/8/16/24. Maximum voice compression channels capacity of 60 channels.
  • 12 Expansion Ports - Compatible with Digital Station 16/30, Phone 8/16/30,So8, WAN3, and Analog Trunk 16 Additional Ports - Music on-hold, DTE port, external relay switch for door entry controls, integral WAN port
  • Maximum Extensions - 360 of various types in combination. Analog only: 360. DS Only: 360. IP Only: 360.
  • Data Channels - 100 of which 30 are usable for Voicemail Pro/TAPI WAV connection sessions


IP Office IP500 V1 - now that the cards slide into the front of the unit, it is not necessary to take the system out of the rack to replace any of the base cards or daughter boards.



IP Office 500 V1


The first version of the revamped IP500 line, replacing the above IP400 units. The Avaya IP500 Control Unit is the main processing unit for the IP Office IP500 system. IP Office 5.0 or greater provides support for up to 384 phones. The IP500 unit can accept upgraded versions of IP400 series expansion modules and also IP400 series trunk cards by use of a legacy card carrier.  This system has been replaced by the IP500 V2

Avaya IP500 Features

  • 4 Base Card Slots - Can accommodate Digital Station, Analog Phone, and VCM base cards. Also accommodates the Legacy Card Carrier.
  • Trunk Cards - Supports IP500 trunk daughter cards connected to IP500 Base Cards. Also supports IP400 trunk cards using the Legacy Card Carrier.
  • VCM Card Slots - Supports a maximum of 128 channels
  • Voicemail Channels - Maximum 30 usable for Voicemail Pro/TAPI WAV connection sessions
  • 8 Expansion Ports - Compatible with Digital Station 16/30, Phone 8/16/30,So8, WAN3, and Analog Trunk 16.
  • 2 LAN Ports - Full duplex 10/100 Mbps; managed layer 3 Ethernet switch
  • 1 Dedicated Feature Key Smart Card Slot - Used for Smart Card Feature Key. Required for control unit use and activation of application licenses.
  • Additional Ports - Music on-hold, DTE port, external relay switch for door entry controls, integral WAN port


Digital Station 30 Expansion Module


IP Office Digital Station 30 Expansion Module

Also available in 16 port versions.  Priovides 30 additional digital phone ports to the IP Office IP400 or IP500 Systems.

The IP400 base unit handles 8 digital phone ports by iteself, and the IP500, depending on configuration can handle up 32 ports on the base unit (main system)


Phone 16 Expansion Module

IP Office Phone 16 Expansion Module

Also available in 8 or 30 port versions.  Priovides 16 additional analog phone ports to the IP Office IP400 or IP500 Systems. Used for analog phones, conference phones, lobby phones, and fax machines.


Analog 16 Expansion Module

IP Office Analog Trunk 16 Expansion Module

Priovides 16 additional analog trunk ports to the IP Office IP400 or IP500 Systems to connect additional phone lines.  The IP 400 series systems can handle up to 8 analog trunks.  This module provides external expansion capabilities.

The IP 500 series, depending on cionfiguration, can internally handle 16 analog trunks.


ATM 4 Analog Trunk Module

IP Office ATM 4 - Analog Trunk Module

Internally mounted in an IP403, IP406, or IP412, the ATM 4 provides connectivity for 4 analog trunk lines (outside phone lines).  Up to 2 of these may be installed in the system cabinet.  The ports are available on the rear of the cabiinet , sometimes making difficult to access in fiixed rack systems.

To expand beyond the 8 lines, an Analog Trunk Expansion Module is required - see above.

These can be used in an IP500 system provided they are fitted into a Legacy Card Carrier.


PRI 2 Digital Trunk Module

IP Office PRI 1 and 2 - Single or Dual Digital Trunk Module

Internally mounted in an IP403, IP406, or IP412, the PRI 1 and 2 provides connectivity for 1 or 2 digital trunk lines (a PRI is a variant of a T1 line).  Up to 2 of these may be installed in the system cabinet for a total of 4 PRI lines.

The ports are available on the rear of the cabiinet , sometimes making difficult to access in fiixed rack systems.  the PRI Turnk Module daughter board is also available as a PRI 1 (UNI).

Using the trunk module expansion ports the 400 series can handle 4 PRI lines, The IP500 can handle more.

Both the PRI 1 and PRI 2 can be used in an IP500 system provided they are fitted into a Legacy Card Carrier.


IP Office VCM Module

IP Office IP400 VCM Cards

The IP400 Voice Compression Module cards provide capabilities to connect IP phones to any of the IP400 series systems. They come in various capacities from 4 - 64 channels.  A channel refers to how many simultaneous VoIP phone calls can be active simultaneously, regardless of how many IP phones are installed on a system.

Only one of the IP400 VCM cards may be fitted internally in an IP400 cabinet such as the IP403, IP406, or IP412.


Serial Port Feature Key Dongle


Parallel Port Feature Key Dongle


USB Port Featuire Key Dongle

IP Office IP400 Feature Key License Dongles

If your system had any additional options installed such as voicemail pro (an external server based voicemail and auto attendant application) you have one of these dongles installed.

The first one, the Serial Key Dongle, is plugged into the back of an IP406 or IP412 base unit.

The second, the Parallel Port Key Dongle is plugged into a server or workstation's printer port, and the IP Office authenticates it's licenses via IP to a resident license service on the workstation or server.

Similar to the Parallel Port Key Dongle, the USB Key Dongle operates in the same fashion.

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IP Office Server Edition

Not only do we sell and support it, we live it.  Our office runs on Server Edition. This server based platform is designed for the new world of VoIP telephony and interconnected sites. It is managed from a single menu-driven  console with seamless connections between sites.  And did we forget to mention collaboration?  

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We can help you program your system remotely, no matter where you are!  Check out our Remote Support  page.


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When you ask us to provide a quote we can prepare two or three different quotes for any budget requirements. 


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