888.530.9112 | 414.431.4777

IP Office Techs

Nationwide Sales and Service of Business Telephone Systems


Whether you're a telecom administrator, a business owner who needs some extra support, or a telecom company who needs additional support for your technincians, we can help! Our skilled techs are on call to assist and also remote program the systems listed below. From a password reset to adding additional functionality to your system, we have the knowledge to take care of the issue.



The rate for remote work is $75 per half hour. Within a half hour, basic password resets and other quick fixes can be acciomplished. More complex work involving auto attendants and line issue work will typcally take an hour and sometimes more. We can give you a rough estimate once we talk with you and discuss your needs.

For new customers, a credit card is required to schedule the support request. We charge at the end of support and  if we are able to help with your issue or programming need. For remote work other than Monday through Friday 8 am to 5 pm central time, the rate is $125 per half hour.  We will need your credit card info at the time the service is scheduled not when service is provided.

To get started, fill in our new customer form now, or just call in and we'll get your info over the phone.

When working with IP Office we generally ask for a remote connection to the Server, PC, or Laptop with the system Manager software on it. We typically ask that you have Teamviewer installed and ready to go. We can also provide a client for our Splashtop remote utility if this will be an ongoing support project.  

In a similar fashion for the BCM series of Nortel PBXs, please provide remote access to a PC running BCM Element Manager.  We can assist in getting this setup if needed.  We can also provide a remote laptop for engagements requiring remote programming access to a Nortel Norstar system such as a Modular or Compact ICS system.

The only systems that we cannot remote program are the Avaya Partner and Merlin/Legend series. 


WE PROVIDE REMOTE SUPPORT AND PROGRAMMING FOR THE FOLLOWING PHONE SYSTEMS

  • Avaya IP Office (IP 400, IP500V1, IP500V2, Server Edition)
  • Mitel MiVoice 50 and Mitel 5000
  • Asterisk VoIP Based Systems such as FreePBX, Elastix, and TrixBox
  • Avaya CCR
  • Avaya Voicemail Pro
  • Avaya Embedded Voicemail
  • Avaya Partner
  • Avaya Legend
  • Avaya Definity
  • Nortel Option 11, 61, CS 1000 etc.
  • Nortel BCM Series
  • Nortel CICS
  • Nortel MICS
  • Nortel Nortsar (Meridian) Modular ICS
  • Nortel Norstar (Meridian) Compact ICS
  • Nortel Call Pilot Voicemali System


Toll Free 888.530.9112 | Milwaukee 414.431.4777  | Chicago 312.224.8521

New Customer Form


Quote Design Form 


Click the above links to get  started with IP Office Techs!

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Can't get fast relaible service from your current Avaya Partner? 

We can service all Avaya IP Office Systems, no matter who has installed it.  We can tidy up the programming, repair or replace parts, troubleshoot phone company issues, set up features you did not know existed, and all done quickly at a reasonable rate. Fill out our form or call us at 414.431-4777.

Please fill out our new customer form to start with us even faster!  We call even on weekends!  Click the below link

New Customer Form 


Our Own YouTube Channel

Since 2017, we have complete sets of videos that mirror our in-person training classes.  Visit the page here.

IP Office Server Edition

Not only do we sell and support it, we live it.  Our office runs on Server Edition. This server based platform is designed for the new world of VoIP telephony and interconnected sites. It is managed from a single menu-driven  console with seamless connections between sites.  And did we forget to mention collaboration?  

Read More...


We Now Sell and Support Mitel VoIP Phone Systems!

Call us to get a quote or service for your Mitel 5000 or MiVoice 50 System.


New Customers Wanted

We want you as our customer. Did you know top Avaya Business Parters call us to to provide technical services for their own customers?  Why not go direct! Fill out our 

Easy Web Form and check off what you are interested in. We'll call you back real soon. 


Huge IPO Download Site

Checkout our new downloads site - sales materials, technical docs - the works, all organized for ease in finding what you need.  ipoffice-service.com


Remote Support

We can help you program your system remotely, no matter where you are!  Check out our Remote Support  page.


Hot Files & Downloads

IP Office Release 11


More Choices

When you ask us to provide a quote we can prepare two or three different quotes for any budget requirements. 


We'll quote on a new system, using all-new components and phones or a combination of new and gently used off-lease components. Off-lease phones are fully upgradable to the newest relase IP Office and  provide a very affordable system package.


If you have an older Nortel or Norstar system we can suggest upgrades to your existing system. You can even use your Nortel phones on a new or off-lease Avaya IP Office!  


Lease a System

Competitive Lease Plans Now Available!


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Avaya IP Office Installation

Avaya IP Office Service

Avaya IP Office Upgrades

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Avaya IP Office Leasing

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Avaya IP Office Consulting

Avaya Project Management

Avaya IP Office Maintenance

Avaya IP Office SIP Trunking