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IP Office Techs

Nationwide Sales and Service of Business Telephone Systems


A well thought out maintenace plan can save you thousands of dollars down the road in the event of a system failure. Having backups, software, and spare parts at the ready from a reputable service company is a good move in ensuring your business continuiity.

IP Office Techs offers four levels of maintenance plans based upon your needs and the involvement of your staff related to the administrative and technical portions of your phone system.

Let's get started, fill in our new customer form now, or just call in and we'll get your info over the phone.

DOWNLOAD our complete Maintenance Plans document with all the latest updates. Know exactly what services you are getting with an in-depth explanation of features. Choose the one that's right for you!


Toll Free 888.530.9112 | Milwaukee 414.431.4777 | Chicago 312.224.8521


IP OFFICE TECHS MAINTENANCE PLANS

IP Office Techs offers full maintenance services on all the systems in our portfolio. Four levels of coverage are available to our customers and all our maintenance calls are carried out by our own in-house Avaya trained and qualified engineers. If you are not already one of our customers, why not ask us to give you a free quotation for your annual maintenace or use the table below to get an idea of the cost. Our rates are extremely competitive and we pride ourselves on the standard of service we are able to deliver. 


Element

Bronze

Silver

Gold

Platinum

Adds, moves, and changes (MAC work) 4 per month

X

X

 

 

Adds, moves, and changes (MAC work) 8 per month

 

 

X

 

Adds, moves, and changes (MAC work) unlimited

 

 

 

X

Hardware fault resolution

X

X

X

X

Software fault resolution

X

X

X

X

Voicemail changes

X

X

X

X

Auto attendant changes

 

X

X

X

All parts & labor covered

X

X

X

X

System failures & severe faults - 2 hour resolution time

 

 

X

X

System failures & severe faults - 4 hour resolution time

 

X

 

 

System failures & severe faults - 6 hour resolution time

X

 

 

 

Major Faults - 2 hour resolution time

 

 

 

X

Major Faults - 4 hour resolution time

 

 

X

 

Major Faults - 8 hour resolution time

 

X

 

 

Major Faults - 12 hour resolution time

X

 

 

 


Minor Faults - 8 hour resolution time

 

 

 

X

Minor Faults - 16 hour resolution time

 

 

X

 

Minor Faults - 24 hour resolution time

 

X

 

 

Minor Faults - 48 hour resolution time

X

 

 

 

Software Updates as needed

 

 

X

X

Account Manager review after 12 months

 

X

X

X

Phone Provider Liaison (for new orders, fault resolution on outside phone lines from AT&T, Time Warner etc)

 

 

X

X

Two hours per month refresher training

 

 

X

X

Annual system health check up

 

 

X

X

Discounted IP Office Techs line/call charges

 

X

X

X

Working hours covered are 9 am till 5 pm Mon - Fri 

X

X

 

 

Working hours covered are 7 am till 9 pm Mon - Fri 

 

 

X

 

24 x 7 coverage for outages and failures

 

 

 

X

Remote support charge - $50.00

X

X

X

X

First hour on site - $110.00

X

X

X

X

Each hour thereafter - $95

X

X

X

X

Half day booked engineer - $375

X

X

X

X

Full day booked engineer - $630

X

X

X

X

Full day project manager - $700

X

X

X


No charge for travel time or trip charge within 50 miles

 

X

X

X


For a complete list of updated features download our latest Maintenance Plan Document

The estimated cost of your maintenance plan is as follows:


To calculate the per month fee for the desired maintenance plan see below.

Original Cost of System (plus any additions)

PLAN

BEST FOR


1,500-3,000

3,000-10,000


10,000-UP

Bronze

Cost savings and basic systems

4.0%

3.0%

2.5%

Silver

Some level of support needed in addition to your onsite IT support personnel

4.5%

3.5%

3.0%

Gold

Higher level of support where IP Office Techs would be the main source of programming and onsite implementation of changes and issue resolution

5.0%

4.0%

3.5%

Platinum

Greatest level of support where high availability of the phone system is required

5.5%

4.5%

4.0%

  1. Find the orginal cost of your phone system (plus any additions) and use that vertical column in the above table.
  2. Proceed to the appropriate horizontal row for the desired plan and jot down the percentage.
  3. Multiply that percentage times the cost of your phone system plus any additions.
  4. That is your monthly amount for maintenance and service.


All monthly maintenance fees are paid quarterly in advance on a yearly contract. The above percentages are good for customers within a 50 mile radius of Milwaukee Wisconsin USA. Additional percentages will be quoted for customers outside this area. For states outside of Wisconsin, please contact us for applicable percentage rates. All rates subject to management approval.  If you do not know the original cost of your system, give us a call and we will estimate it based on the parts used in your system.



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Can't get fast relaible service from your current Avaya Partner? 

We can service all Avaya IP Office Systems, no matter who has installed it.  We can tidy up the programming, repair or replace parts, troubleshoot phone company issues, set up features you did not know existed, and all done quickly at a reasonable rate. Fill out our form or call us at 414.431-4777.

Please fill out our new customer form to start with us even faster!  We call even on weekends!  Click the below link

New Customer Form 


Our Own YouTube Channel

Since 2017, we have complete sets of videos that mirror our in-person training classes.  Visit the page here.

IP Office Server Edition

Not only do we sell and support it, we live it.  Our office runs on Server Edition. This server based platform is designed for the new world of VoIP telephony and interconnected sites. It is managed from a single menu-driven  console with seamless connections between sites.  And did we forget to mention collaboration?  

Read More...


We Now Sell and Support Mitel VoIP Phone Systems!

Call us to get a quote or service for your Mitel 5000 or MiVoice 50 System.


New Customers Wanted

We want you as our customer. Did you know top Avaya Business Parters call us to to provide technical services for their own customers?  Why not go direct! Fill out our 

Easy Web Form and check off what you are interested in. We'll call you back real soon. 


Huge IPO Download Site

Checkout our new downloads site - sales materials, technical docs - the works, all organized for ease in finding what you need.  ipoffice-service.com


Remote Support

We can help you program your system remotely, no matter where you are!  Check out our Remote Support  page.


Hot Files & Downloads

IP Office Release 11


More Choices

When you ask us to provide a quote we can prepare two or three different quotes for any budget requirements. 


We'll quote on a new system, using all-new components and phones or a combination of new and gently used off-lease components. Off-lease phones are fully upgradable to the newest relase IP Office and  provide a very affordable system package.


If you have an older Nortel or Norstar system we can suggest upgrades to your existing system. You can even use your Nortel phones on a new or off-lease Avaya IP Office!  


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