888.530.9112 | 414.431.4777

IP Office Techs

Nationwide Sales and Service of Business Telephone Systems


Most Systems that have been installed more than two years ago will benefit from a System Audit & Review. 

There are many elements of your system's programming that may not be adjusted to your current business model or service levels. 

We use a three-tiered approach to fully understand and effectively baseline your system. Some of the items we look at include:



INBOUND REVIEW

  • To experience what your customers are hearing when they contact your company, we call your published numbers during open hours and baseline the average time for call pickup is
  • From the customer's perspective, see where calls are routed when the initial call is not picked up by the intended party
  • Call during closed hours and check that the call is handled in a fashion that shows you are closed, and offers a different set of choices via the auto attendant.
  • Check that certain Nortel features (included with most systems) are utilized to enhance the customer experience

PROGRAMMING REVIEW

  • Access programming of both the main PBX system and the voicemail to see if anything can be done to address issues found in the above Inbound Review portion of the Evaluation
  • Note which features are currently programmed on the extensions and offer suggesting for streamlining user or call center operation and interaction with your phone system
  • Check when your systems are backed up to the flash card or other media

CAPACITY REVIEW

  • Check voicemail & auto attendant port usage during peak hours
  • Check digital trunk or tie circuit capacity during peak hours
  • Check PBX processor capacity during peak hours
  • Check port count of extensions and trunks and note number of ports available in each area
  • Provide you with the current and potential capacity of your system
  • Review your phone bill, as we can typically save you money 30% or more over existing monthly charges.


Upon completion of the above three sections, we will publish our review and analysis in a written document and schedule a discovery meeting to discuss the findings with you at your office. Based upon your interest in adjusting any settings or adding system components, we will provide you with an estimate to implement the agreed upon changes. 

Get your system audit now, fill in our new customer form now, or call in and we'll get your info over the phone.


Toll Free 888.530.9112 | Milwaukee 414.431.4777 | Chicago 312.224.8521

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Can't get fast relaible service from your current Avaya Partner? 

We can service all Avaya IP Office Systems, no matter who has installed it.  We can tidy up the programming, repair or replace parts, troubleshoot phone company issues, set up features you did not know existed, and all done quickly at a reasonable rate. Fill out our form or call us at 414.431-4777.

Please fill out our new customer form to start with us even faster!  We call even on weekends!  Click the below link

New Customer Form 


Our Own YouTube Channel

Since 2017, we have complete sets of videos that mirror our in-person training classes.  Visit the page here.

IP Office Server Edition

Not only do we sell and support it, we live it.  Our office runs on Server Edition. This server based platform is designed for the new world of VoIP telephony and interconnected sites. It is managed from a single menu-driven  console with seamless connections between sites.  And did we forget to mention collaboration?  

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We Now Sell and Support Mitel VoIP Phone Systems!

Call us to get a quote or service for your Mitel 5000 or MiVoice 50 System.


New Customers Wanted

We want you as our customer. Did you know top Avaya Business Parters call us to to provide technical services for their own customers?  Why not go direct! Fill out our 

Easy Web Form and check off what you are interested in. We'll call you back real soon. 


Huge IPO Download Site

Checkout our new downloads site - sales materials, technical docs - the works, all organized for ease in finding what you need.  ipoffice-service.com


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We can help you program your system remotely, no matter where you are!  Check out our Remote Support  page.


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More Choices

When you ask us to provide a quote we can prepare two or three different quotes for any budget requirements. 


We'll quote on a new system, using all-new components and phones or a combination of new and gently used off-lease components. Off-lease phones are fully upgradable to the newest relase IP Office and  provide a very affordable system package.


If you have an older Nortel or Norstar system we can suggest upgrades to your existing system. You can even use your Nortel phones on a new or off-lease Avaya IP Office!  


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