888.530.9112 | 414.431.4777

IP Office Techs

Nationwide Sales and Service of Business Telephone Systems

Need training? Just fill in our new customer form now, or call in and we'll get your info over the phone at 888.530.9112

END USER TRAINING

Training can be done in your conference room or one on one. For smaller offices, the most efficient use of training time is done using a "train the trainer" approach.

We have found that the easiest way to do training is to use an enclosed office which can be set up with the various phones which will be live on the new system but prior to the cutover date. Users will be brought into the room by the IPO Techs trained "Trainer" and introduced to the phone model and procedures. Also at this time the users voicemail box will be setup by the end user and other initial password items will be completed. In this manner, on go live day, users can begin using their phones immediately.

The amount of training is typically negotiated during the proposal process where a number or days or hours is set aside for these purposes. All scheduling of classes or one on one sessions to be coordinated by the customer working with our Project Manager.

Handouts (end user guides) will be provided for up to 10 users. Over 10 users and files will be provided for your printout. Separate handouts will be provided for phone set useage and voicemail functions.  We provide customized plain English handouts based upon the type of system you have, type of phones, and features enabled.  Not many companies go this extra step. We also supply the standard end-user instructions provided by the manufacturer.


OPERATOR & ADMINISTRATOR TRAINING

Training for the Receptionist or Operator is a key element in an overall training plan for your new phone system. The use of holding, transfers (announced or unannounced), parking, direct transfer to voicemail, paging, integration with executives, and precense awareness are all useful skills or tools to handle your customers calls efficiently and effectively.

Specialized training for IT or Telecom staff is also available and is made a part of the installation if desired. Your staff can shadow our installers and programmers. Active participation in various stages of the setup and customization will be encouraged. There is no additional charge for this training.





SPECIALIZED TRAINING

IP Office Techs also offers training for the following skillsets for new or existing installations and upgrades of Nortel, VoIP Systems and Avaya IP Office:

  • End User
  • Call Center Agent
  • Call Center Supervisor
  • Basic Phone System Administration
  • Report Generation Manager
  • Operator or Receptionist
  • Road Warrior
  • Teleworker
  • Power User
  • Home Based User
  • Phone Interconnections (for Building Engineer)


REMOTE TRAINING

In certain circumstances, remote training is the best option. We dial into a conference or cell phone where at least three new system phones are in close proximity.  We then establish a remote connection to the phone system so we can observe how people are using the test phones.  We then work through our training guide, having the attendees use the phones to match what is being learned. We feel a hands-on approach is the best way to learn about a new phone system and it's custom features. 

We allow questions to be asked during the training and then circle back to the curriculum when the questions have been answered.  Classes are usually an hour or less. 

This works well for groups of up to 6 people. We provide custom handouts and also provide a link to our online YouTube videos which will reinforce what was learned in the remote training. 


Which type of training from the above list will be decided ahead of time along with the number of attendees per class and schedule. Classes are typically 30-50 minutes long for each session.


Nationwide 888.530.9112 | Milwaukee 414.431.4777 | Chicago 312.224.8521

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Can't get fast relaible service from your current Avaya Partner? 

We can service all Avaya IP Office Systems, no matter who has installed it.  We can tidy up the programming, repair or replace parts, troubleshoot phone company issues, set up features you did not know existed, and all done quickly at a reasonable rate. Fill out our form or call us at 414.431-4777.

Please fill out our new customer form to start with us even faster!  We call even on weekends!  Click the below link

New Customer Form 


Our Own YouTube Channel

Since 2017, we have complete sets of videos that mirror our in-person training classes.  Visit the page here.

IP Office Server Edition

Not only do we sell and support it, we live it.  Our office runs on Server Edition. This server based platform is designed for the new world of VoIP telephony and interconnected sites. It is managed from a single menu-driven  console with seamless connections between sites.  And did we forget to mention collaboration?  

Read More...


We Now Sell and Support Mitel VoIP Phone Systems!

Call us to get a quote or service for your Mitel 5000 or MiVoice 50 System.


New Customers Wanted

We want you as our customer. Did you know top Avaya Business Parters call us to to provide technical services for their own customers?  Why not go direct! Fill out our 

Easy Web Form and check off what you are interested in. We'll call you back real soon. 


Huge IPO Download Site

Checkout our new downloads site - sales materials, technical docs - the works, all organized for ease in finding what you need.  ipoffice-service.com


Remote Support

We can help you program your system remotely, no matter where you are!  Check out our Remote Support  page.


Hot Files & Downloads

IP Office Release 11


More Choices

When you ask us to provide a quote we can prepare two or three different quotes for any budget requirements. 


We'll quote on a new system, using all-new components and phones or a combination of new and gently used off-lease components. Off-lease phones are fully upgradable to the newest relase IP Office and  provide a very affordable system package.


If you have an older Nortel or Norstar system we can suggest upgrades to your existing system. You can even use your Nortel phones on a new or off-lease Avaya IP Office!  


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