Avaya Tel-A-Greeter 204 (TAG) is an advanced four-line telephone
messaging system designed to provide both call answering with audio
message play, plus a continuous-loop telephone message-on-hold audio
source. Each unit has four separate and independent lines, each of
which can be configured to provide either:
Call answering
with audio messages (day mode). The line answers incoming calls and
plays an audio message. A standard phone line is connected to the
line’s input jack. When a call is received, the unit answers the call,
plays the message assigned to that line, then hangs up.
The TAG’s
memory is divided into four messages, each of which can be up to two
minutes long. This provides the capability to play a different message
for each of the four lines. Initially, message #1 is assigned to line
1, message #2 to line 2, message #3 to line 3, and message #4 to line
4. However, you can assign any message to any line, or assign one
message to all lines so that every caller hears the same message,
whichever configuration best suits your needs.
— or —
Message on hold audio
(MOH mode). The line is not connected to a phone line and does not
receive incoming calls. Instead, it plays the message number assigned
to that line in an endless loop, which can be provided to a telephone
system’s message-on-hold (MOH) port. This is accomplished by connecting
the line to a ProAmp external signal amplifier with a special RJ-11 to
RCA connector cable. The ProAmp is then connected to the phone system’s
MOH port using a standard RCA-to-RCA cable.
Use of MOH mode is optional. If you do not need an MOH audio source, it frees up another Tel-A-Greeter line to answer calls.
In
a typical installation, lines 2 through 4 are each connected to an
incoming phone line and are set to day mode, while line 1 performs the
MOH function.
Audio message recording and system programming
functions are accomplished using a standard Touch-Tone® phone connected
to the TAG’s program jack or by dialing into one of the phone lines
connected to the TAG.
Phone line considerations: Consider the following information when selecting which phone lines the Tel-A-Greeter answers.
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Required Lines: A normal working analog CO phone line must be connected
to the TELCO jack of each line used for call answering.
Line(s) to be Answered: The TAG normally answers three phone lines,
with line 4 reserved for MOH. However, if desired, all four channels
can be used for call answering. Note the TAG can only answer the phone
line(s) that are directly connected to it. Hunt Groups: Hunt groups are a set of separate phone lines that are all linked to a single, main phone number. RJ-11 Wiring: The TAG uses only the inner pair of conductors on its RJ-11 jacks.
Hook Flash Transfers: Some installations may use services such as
CENTREX or call waiting that rely on a hook flash signal being sent to
the central office. The TAG is not compatible with these services and
interferes with the hook flash signal. CPC: The TAG is
designed to use the Calling Party Control signal sent from the central
office to sense when the caller has hung up. Not all central offices
support CPC signaling. If the TAG does not receive the CPC signal it
may take as long as 90 seconds before the unit recognizes the hang-up
and can answer another call. TEL-A-Greeter 204 Package Consist Of: port digital announcer 2 minute per port for 8 minutes total Answering and MOH modes Remote and local programming/recording Wall mountable No moving parts Extremely reliable Manufactured in USASpecifications of the TEL-A-Greeter: Size: 1.80” X 8.30” X 9.00” (H X W X D) Number of lines: 4 Memory capacity: 8 minutes Signal to noise: > 50 db (theoretical) Distortion: <1% THD @ 1 KHz, 0 db Power supply: 110 VAC 60 HZ to 12 VDC, 500 mAEnhance your customers experience while on hold with either Music Only Productions or Customized Productions: Basic Digital Unit - Includes a standard Music Only Production on a 4-minute (2MB) Message Mate card. Customized Production - Includes a custom script written for your company with your selection of Male and/or Female voice talent and the music. Please Note:
All productions are licensed for one year from the date of production
and is the property of IP Office Techs. After the initial year of
broadcasting the custom production, there is an annual license fee
associated with the usage of copyrighted IP Office Techs material
broadcast over the telephone system. |
