Training
Chicago: 312.224.8521
Milwaukee: 414.431.4777
User Training
IP Office Techs now offers training on the following topics for new installations and upgrades of IP Office:
- End User - for new installation
- Call Center Agent
- Call Center Supervisor
- Basic System Administration
- Report Generation Manager
- Auto Attendant Manager
- Operator (switchboard) eConsole
- VOIP Softphone
- Phone Manager (PC based accessory for all stations)
We prefer the training to be one on one as having hands on experience along with handouts works the best for skill retention. The most efficient use of training time is done using a "train the trainer" approach.
We have found that the easiest way to do training is to use an enclosed office which can be set up with the various phones which will be live on the new system but prior to the cutover date. Users will be brought into the room by the IPO Techs trained "Trainer" and introduced to the phone model and procedures. Also at this time the users voicemail box will be setup by the end user and other initial password items will be completed. In this manner, on go live day, users can begin using their phones immediately without having to go through steps during the beginning of the workday.
The amount of training is typically negotiated during the proposal process where a number or days or hours is set aside for these purposes. All scheduling of classes or one on one sessions to be coordinated by the customer working with our Project Manager.
Which type of training from the above list will be decided ahead of time along with the number of attendees per class and whether this will be a hands on or feature introduction only class with power point presentation.
Technical & Administrator Training
Specialized training for IT or Telecom staff is also available and is made a part of the installation if desired. Your staff can shadow our installers and programmers. Active participation in various stages of the setup and customization will be encouraged. There is no additional charge for this training.
For more information on training and rates, please call Jim at 414-732-0303.
