Remote Support

Phone System Remote Support

IP Office Techs provides Phone System Remote Support whether you’re a telecom administrator, a business owner who needs some extra support, or a telecom company who needs additional support for your technincians, we can help! Our skilled techs are on call to assist and also remote program the systems listed below. From a password reset to adding additional functionality to your system, we have the knowledge to take care of the issue.

The rate for remote work is $150 per hour minimum. After the first hour, we bill in 15 minute increments. 

For new customers, a credit card is required to schedule the support request. We charge at the end of support and  if we are able to help with your issue or programming need. For remote work other than Monday through Friday 8 am to 5 pm central time, the rate is $225 per hour minimum.  

We will need your credit card info at the time the service is scheduled not when service is provided.

To get started with our remote support, click on the blue “New Customer” button at the bottom of this page.

When working with IP Office we generally ask for a remote connection to the Server, PC, or Laptop with the system Manager software on it. We will provide you instructions to install a temporary memory resident program which allows us to connect remotely – only with your permission. 

WE PROVIDE REMOTE SUPPORT AND PROGRAMMING FOR THE FOLLOWING PHONE SYSTEMS

  • Avaya IP Office (IP 400, IP500V1, IP500V2, Server Edition)
  • Avaya Voicemail Pro
  • FreePBX
  • Sangoma
  • Asterisk VoIP Based Systems

Let us know how we can be of assistance… we’ll call you back right away