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IP Office Techs

Telecom & Network Support Services

Digital phones, while not as popular as VoIP phones are becoming, are still the most cost effective and clearest sounding phones.  There is also no network delay with digital. 

Digital phones only need two wires to operate and provide a clean digital sound. These phones can use any existing wiring in your building from older phone systems.  Our newer units have backlit displays and a large easy to read LCD screen that have paperless labels, no more strips of paper to type.  Most sets have speakerphones, call history logs, address books and the abliity to direct connect a headset of your choice.

If you prefer phones that work like other phones you may be used to, with many buttons for viewing the status of your co-workers all at once, scroll down, we have a phone to fit every need!

Due to the power demands of color screens and backlit displays, VoIP phones will have larger color screens and more complex displays such as touch screen operation.  


Compatible with IP Office R7 or later

9504 Digital Phone

  • 4 line x 32 character white backlit display
  • 4 programmable feature buttons, with three pages of display - total of 12, each with red-green LED indicators
  • Fixed feature keys include speaker, headset, mute, volume, menu, history, contacts, and voicemail
  • Context-sensitive interface, 5-way navigation cluster and 4 softkeys
  • Full duplex speakerphone
  • Integrated headset jack
  • Dual position stand
  • Wall mountable with adapter
  • Tyically used by general office staff such as sales and support technicians not in a call center environment

Quick Reference Guide


Compatible with IP Office R7 or later, for additiional buttons
at a receptionist statiion see the BM12 module below

9508 Digital Phone 

  • 8 line x 32 character white backlit display. witth auto turn-off after 30 minutes
  • 8 programmable feature buttons, with three pages of display - total of 24, each with red-green LED indicators
  • Fixed feature keys include speaker, headset, mute, volume, menu, history, contacts, and voicemail
  • Context-sensitive interface, 5-way navigation cluster and 4 softkeys
  • Full duplex speakerphone
  • Integrated headset jack
  • Dual position stand
  • Wall mountable with adapter
  • Update to the popular 5410 and 5420 phone shown below

Quick Reference Guide


BM12 Button Module


BM12 Button Module

  • Provides 24 additional buttons using two pages of 12 call appearance or feature buttons each
  • Works with 9508, 9611G, and 9641G phones
  • Up to 3 button modules may be added for a total of 72 extensions monitored
  • Used by rececptionists and others who need to view the phone status of others in thier office



Compatible with IP Office Release 6.0 or later

1416 Digital Telephone

  • 4 line x 24 character tilting backlit display
  • 16 programmable line/feature buttons with dual LEDs
  • Fixed feature keys include hold, conference, transfer, drop, menu, contact, call log, redial, mute, and headset
  • 3 soft keys and 5-way navigation cluster with context sensitive user interface
  • Built-in speakerphone
  • Integrated headset jack and built-in headset buttonCan add up to 3 Avaya DBM32 Button Modules
  • Designed for users who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout the day

Quick Reference Guide | User Manual


DBM32 Button Module

DB32 Button Module

  • Provides 32 additional buttons with dual LEDs
  • Used by rececptionists and others who need to view the phone status of others in thier office
  • Up to three DB32s can be connected to an Avaya 1416 digital telephone
  • The Avaya DBM32 is compatible with IP Office Release 6.0 or later
  • Requires 1151 series power supply


Compatible with IP Office Release 6.0 or later

1408 Digital Telephone

  • 3 line x 24 character backlit display
  • 8 programmable line/feature buttons with dual LEDs
  • Fixed feature keys include hold, conference, transfer, drop, menu, contact, call log, redial, mute, and headset
  • 3 soft keys and 5-way navigation cluster with context sensitive user interface
  • Built-in speakerphone
  • Integrated headset jack and built-in headset button
  • The Avaya 1408 digital telephone is designed for everyday users like cubicle workers and sales staff



Quick Reference Guide | User Manual

Compatible with IP Ofiice Release 6 or later

1403 Digital Telephone

  • 2 line x 16 character white backlit display
  • Supports 3 administrable feature buttons with dual LEDs
  • Fixed features include conference, transfer, drop, hold and mute
  • High-quality speakerphone
  • The Avaya 1403 digital telephone is designed for common areas such as lobbies, stockrooms, and lounges





Quick Reference Guide | User Manual


Compatible with IP Office Release 3.0 or later

5410 Digital Phone

  • 5 line x 29 character display
  • 12 programmable line/feature buttons on 2 pages of 6 each
  • 11 Fixed feature keys include hold, conference, transfer, drop, menu, redial, mute, and headset
  • 4 soft keys
  • Built-in speakerphone
  • Integrated headset jack and button
  • This is a good all around phone for use in a call center or a standard office
  • Desk or wall mountable
  • Bright message waiting indicator

Quick Reference Guide | User Manual

Compatible with IP Office Release 3.0 or later

5420 Digital Phone

  • Large 7 line x 29 character display
  • 24 programmable line/feature buttons on 3 pages of 8 each
  • 11 Fixed feature keys include hold, conference, transfer, drop, menu, redial, mute, and headset
  • 4 soft keys
  • Large built-in speakerphone
  • Integrated headset jack and button
  • Great phone for receptionist or executive
  • Bright message waiting indicator
  • More buttons available for receptionist use with EU24 below

Quick Reference Guide | User Manual


5420 Phone shown with EU24 expansion on left

EU24 Expansion Unit

  • Provides 24 additional buttons for status
  • Used by rececptionists and others who need to view the phone status of others in thier office
  • Up to two EU24s can be connected to an Avaya 5420 digital telephone
  • The Avaya EU24 is compatible with IP Office Release 3.0 or later
  • Requires 1151 series power supply


Compatible with IP Office Release 3.0 or later

5402 Digital Telephone

  • 2 line x 16 character display
  • Supports 2 administrable feature buttonss
  • Fixed features include conference, transfer, drop, hold and mute
  • Simplex speakerphone
  • Designed for common areas such as lobbies, stockrooms, and lounges


Compatible with most IP Office Platforms

6408 Digital Phone

  • 2-line x 24-character LCD display
  • 8 programmable line/feature buttons with led status indication
  • 8 navigation keys for browsing feature menus and programming
  • Dedicated headset jack
  • Displays Caller ID and internal extension information
  • Provides such features as hold, transfer, conference, redial, and mute
  • Built-in 2-way speakerphone 

Quick Reference Guide | User Manual


Compatible with most IP Office Platforms

6416 Digital Phone

  • 2-line x 24-character LCD display
  • 16 programmable line/feature buttons with led status indication
  • 8 navigation keys for browsing feature menus and programming
  • Dedicated headset jack
  • Displays Caller ID and internal extension information
  • Provides such features as hold, transfer, conference, redial, and mute
  • Built-in 2-way speakerphone
  • For more buttons for a receptionist see the XM24 expansion unit below

Quick Reference Guide | User Manual


XM24 Button Module

XM24 24 Button Expansion Module

  • Adds 24 additional buttons to the 6416 or 6424 phone shown above and below
  • Requires additional 1151 series power supply
  • Used by receptionists for added user appearances so they can see the phone status of people in their office - hold, online, or offline
  • May also be used for added phone system feature buttons




Compatible with most IP Office Platforms

6424 Digital Phone

  • 2-line x 24-character LCD display
  • 24 programmable line/feature buttons with led status indication
  • 8 navigation keys for browsing feature menus and programming
  • Dedicated headset jack
  • Displays Caller ID and internal extension information
  • Provides such features as hold, transfer, conference, redial, and mute
  • Built-in 2-way speakerphone 

Quick Reference Guide | User Manual


4412D+ Digital Phone

4412D+ Digital Phone

  • 2-line x 24-character LCD display
  • 12 programmable line/feature buttons with led status indication
  • 12 feature-only buttons, for speed dial and features that do not require led indication of status
  • 4 navigation keys for browsing feature menus and programming
  • Dedicated headset jack
  • Displays Caller ID and internal extension information
  • Provides such features as hold, transfer, conference, redial, and mute
  • Built-in 2-way speakerphone

Compatible with IP Office IP406 or IP400 Digital Station Base Modules. Will not work directly with IP500V1 or IP500V2

Quick Reference Guide | User Manual


Compatible with most IP Office platforms, on IP500 series, needs connection to expansion module

4424D+ Digital Phone

  • 2-line x 24-character LCD display
  • 24 programmable line/feature buttons with led status indication
  • 4 navigation keys for browsing feature menus and programming
  • Dedicated headset jack
  • Displays Caller ID and internal extension information
  • Provides such features as hold, transfer, conference, redial, and mute
  • Built-in 2-way speakerphone

Quick Reference Guide | User Manual


DSS 4450 Button Module

DSS 4450 Button Module

  • This expansion module adds 50 additional programmable buttons to the 4424D+ or 4424LD+ shown above and below
  • When combined with a 4424 phone, the combination provides for up to 70 extension status lights
  • Allows better handling of calls by showing individual user status for busy/idle/on hold
  • One touch access to programmed extensions
  • Requires power supply, sold separately


Compatible with most IP Office platforms, on IP500 series, needs connection to expansion module

4424LD+ Digital Phone 

  • Retro 7-line x 24-character Green Flourescent Display (GFD)
  • 24 programmable line/feature buttons with led status indication
  • Dedicated headset jack
  • Displays Caller ID and internal extension information
  • Provides such features as hold, transfer, conference, redial, and mute
  • Built-in 2-way speakerphone
  • Requires power supply, sold separately

Quick Reference Guide | User Manual

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