Nortel

Please note that we are not Nortel and have no obligation to give free advice on system use, issues, or programming. We are a for-profit company and any consultation of a technical or operational nature is considered a chargeable fee, with a minimum charge of $150 for up to 60 minutes plua a trip fee. After the first hour we charge per quarter hour. Nortel has been out of business for approximately twelve years and no new replacement parts are being manufactured. We also charge for a trip fee of $150 if within an hour round trip from Milwaukee. Additional hours to farther sites billed accordingly at $150 per hour.

IP Office Techs can provide limited onsite support only in Wisconsin. We do not offer support in states other than Wisconsin. Certified replacement parts for non functional main panels or voicemail elements of the systems are no longer available – except on eBay.

Once contacting us, let us know your issue and we will respond promptly whether we can help or what an alternative may be, whether that is a local technician or a workable temporary fix until you can evaluate a new hosted system. We are experts in translating the operational characteristics of your Nortel into a new Hosted VoIP System. This will help keep the transition easier since there is less of a learning curve for your staff. Hosted systems do not cost more than your original system, since you are only buying the phones upfront. Call for more info 414.431.4777

Following is a sample of support items we can help with:

Voicemail password resets (not admin)
Reprogram Auto Attendant
Add feature buttons to phones
Change what lines ring which lines
Program DIDs or private lines
Provide lines over the Internet for great cost savings
Provide a backup phone service so your calls are answered even when the power goes down or all phone lines are inoperative

Setup hunt groups
Setup phone paging
Define pickup groups
Setup call flows
Discuss system replacements
Discuss next steps for system replacement options – whether that be a new wired system, or VoIP system with phones in the cloud that can be used at any location there is a wired or wireless Internet connection

To get started with Nortel service from IP Office Techs, fill in our online form by clicking on the blue “New Customer” button at the bottom of this page