888.530.9112 | 414.431.4777

IP Office Techs

Telecom & Network Support Services

Whether you're a telecom administrator, a business owner who needs some extra support, or a telecom company who needs additional support for your technincians, we can help! Our skilled techs are on call to assist and also remote program the systems listed below. From a password reset to adding additional functionality to your system, we have the knowledge to take care of the issue.

The rate for remote work is $75 per half hour. Within a half hour, basic password resets and other quick fixes can be acciomplished. More complex work involving auto attendants and line issue work will typcally take an hour and sometimes more. We can give you a rough estimate once we talk with you and discuss your needs.

For new customers, a credit card is required to schedule the support request. We charge at the end of support and  if we are able to help with your issue or programming need. For remote work other than Monday through Friday 8 am to 5 pm central time, the rate is $125 per half hour.  We will need your credit card info at the time the service is scheduled not when service is provided.

To get started, fill in our new customer form now, or just call in and we'll get your info over the phone.

When working with IP Office we generally ask for a remote connection to the Server, PC, or Laptop with the system Manager software on it. We typically ask that you have Teamviewer installed and ready to go. We can also provide a client for our Splashtop remote utility if this will be an ongoing support project.  

In a similar fashion for the BCM series of Nortel PBXs, please provide remote access to a PC running BCM Element Manager.  We can assist in getting this setup if needed.  We can also provide a remote laptop for engagements requiring remote programming access to a Nortel Norstar system such as a Modular or Compact ICS system.

The only systems that we cannot remote program are the Avaya Partner and Merlin/Legend series. 


  • Avaya IP Office (IP 400, IP500V1, IP500V2, Server Edition)
  • Avaya CM and Aura Enterprise Platforms including Definity and the S8300, S8400, and S8500 Servers
  • Asterisk VoIP Based Systems such as FreePBX, Elastix, and TrixBox
  • Avaya CCR
  • Avaya Voicemail Pro
  • Avaya Embedded Voicemail
  • Avaya Partner
  • Avaya Legend
  • Avaya Definity
  • Nortel Option 11, 61, CS 1000 etc.
  • Nortel BCM Series
  • Nortel CICS
  • Nortel MICS
  • Nortel Nortsar (Meridian) Modular ICS
  • Nortel Norstar (Meridian) Compact ICS
  • Nortel Call Pilot Voicemali System

Toll Free 888.530.9112 | Milwaukee 414.431.4777  | Chicago 312.224.8521

For service or support from us for the first time please click on the New Customer button

For a no obligation quote for one of our award winning phone systems, click the button below

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Can't get fast relaible service from your current Avaya Partner? 

We can service all Avaya IP Office Systems, no matter who has installed it.  We can tidy up the programming, repair or replace parts, troubleshoot phone company issues, set up features you did not know existed, and all done quickly at a reasonable rate. Fill out our form or call us at 414.431-4777.

Please fill out our new customer form to start with us even faster!  We call even on weekends!  Click the below link

New Customer Form 

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Since 2017, we have complete sets of videos that mirror our in-person training classes.  Visit the page here.

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We want you as our customer. Did you know top Avaya Business Parters call us to to provide technical services for their own customers?  Why not go direct! Fill out our 

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Huge IPO Download Site

Checkout our new downloads site - sales materials, technical docs - the works, all organized for ease in finding what you need.  ipoffice-service.com

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When you ask us to provide a quote we can prepare two or three different quotes for any budget requirements.  

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