888.530.9112 | 414.431.4777

IP Office Techs

Telecom & Network Support Services

Need training? Just fill in our new customer form now, or call in and we'll get your info over the phone at 888.530.9112


Training can be done in your conference room or one on one. For smaller offices, the most efficient use of training time is done using a "train the trainer" approach.

We have found that the easiest way to do training is to use an enclosed office which can be set up with the various phones which will be live on the new system but prior to the cutover date. Users will be brought into the room by the IPO Techs trained "Trainer" and introduced to the phone model and procedures. Also at this time the users voicemail box will be setup by the end user and other initial password items will be completed. In this manner, on go live day, users can begin using their phones immediately.

The amount of training is typically negotiated during the proposal process where a number or days or hours is set aside for these purposes. All scheduling of classes or one on one sessions to be coordinated by the customer working with our Project Manager.

Handouts (end user guides) will be provided for up to 10 users. Over 10 users and files will be provided for your printout. Separate handouts will be provided for phone set useage and voicemail functions.  We provide customized plain English handouts based upon the type of system you have, type of phones, and features enabled.  Not many companies go this extra step. We also supply the standard end-user instructions provided by the manufacturer.


Training for the Receptionist or Operator is a key element in an overall training plan for your new phone system. The use of holding, transfers (announced or unannounced), parking, direct transfer to voicemail, paging, integration with executives, and precense awareness are all useful skills or tools to handle your customers calls efficiently and effectively.

Specialized training for IT or Telecom staff is also available and is made a part of the installation if desired. Your staff can shadow our installers and programmers. Active participation in various stages of the setup and customization will be encouraged. There is no additional charge for this training.


IP Office Techs also offers training for the following skillsets for new or existing installations and upgrades of Nortel, VoIP Systems and Avaya IP Office:

  • End User
  • Call Center Agent
  • Call Center Supervisor
  • Basic Phone System Administration
  • Report Generation Manager
  • Operator or Receptionist
  • Road Warrior
  • Teleworker
  • Power User
  • Home Based User
  • Phone Interconnections (for Building Engineer)


In certain circumstances, remote training is the best option. We dial into a conference or cell phone where at least three new system phones are in close proximity.  We then establish a remote connection to the phone system so we can observe how people are using the test phones.  We then work through our training guide, having the attendees use the phones to match what is being learned. We feel a hands-on approach is the best way to learn about a new phone system and it's custom features. 

We allow questions to be asked during the training and then circle back to the curriculum when the questions have been answered.  Classes are usually an hour or less. This works well for groups of up to 6 people. We provide custom handouts and also provide a link to our online YouTube videos which will reinforce what was learned in the remote training. 

Which type of training from the above list will be decided ahead of time along with the number of attendees per class and schedule. Classes are typically 30-50 minutes long for each session.

Nationwide 888.530.9112 | Milwaukee 414.431.4777 | Chicago 312.224.8521

For service or support from us for the first time please click on the New Customer button

For a no obligation quote for one of our award winning phone systems, click the button below

Subscribe to our newsletters!

Choose from the following topics..


Can't get fast relaible service from your current Avaya Partner? 

We can service all Avaya IP Office Systems, no matter who has installed it.  We can tidy up the programming, repair or replace parts, troubleshoot phone company issues, set up features you did not know existed, and all done quickly at a reasonable rate. Fill out our form or call us at 414.431-4777.

Please fill out our new customer form to start with us even faster!  We call even on weekends!  Click the below link

New Customer Form 

Our Own YouTube Channel

Since 2017, we have complete sets of videos that mirror our in-person training classes.  Visit the page here.

New Customers Wanted

We want you as our customer. Did you know top Avaya Business Parters call us to to provide technical services for their own customers?  Why not go direct! Fill out our 

Easy Web Form and check off what you are interested in. We'll call you back real soon. 

Huge IPO Download Site

Checkout our new downloads site - sales materials, technical docs - the works, all organized for ease in finding what you need.  ipoffice-service.com

More Choices

When you ask us to provide a quote we can prepare two or three different quotes for any budget requirements.  

Lease a System

Competitive Lease Plans Now Available!


Like our Facebook page at facebook.com/ipofficetechs

We Do It All

Network Services

Cabling and Testing

Firewall and Data Upgrades

Star2Star Hosted Solutions

Avaya IP Office Installation

Avaya IP Office Service

Avaya IP Office Upgrades

Avaya IP Office Programming

Avaya IP Office Leasing

Avaya IP Office Sales

Avaya IP Office Consulting

Avaya Project Management

Avaya IP Office Maintenance

Avaya IP Office SIP Trunking